Privacy Policy

Krishna Healthcare (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name

• Mobile number

• Email address

• Billing and shipping address

• Order and purchase details

• Information you provide when contacting our customer support

• Website usage and technical information such as IP address, browser type, device information, and pages visited

We collect only the information reasonably required to provide our services and process your orders.

2. Payment Information

Payments made through our website may be processed through third-party payment service providers, including Razorpay.

Krishna Healthcare does not directly store your complete debit card, credit card, UPI PIN, net banking password, or other sensitive payment credentials on its servers.

Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

3. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders

• Confirm orders and provide order updates

• Provide customer support

• Process payments and refunds

• Communicate with you regarding your purchases

• Improve our website, products, and customer experience

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable legal and regulatory requirements

With your consent, we may also use your contact information to send promotional or informational communications. You may request to stop receiving such communications at any time.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better browsing experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processing providers

• Shipping and delivery partners

• Website hosting and technology providers

• Customer support or communication service providers

• Government authorities or other parties when required by applicable law

Such sharing is limited to information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such third-party websites.

We encourage you to review their respective privacy policies before providing personal information.

8. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, and comply with applicable legal requirements.

10. Your Rights

Subject to applicable laws, you may contact us to request access to, correction of, or deletion of your personal information, or to raise concerns regarding the processing of your information.

Certain information may need to be retained where required by law or for legitimate business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Krishna Healthcare

Address: Krishna Healthcare, village bakarpur, aerocity block E, airport road, mohali. 140306

Email: Krishnahealthcare021@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Terms & Conditions

Last Updated: [Date]

Welcome to the website of Krishna Healthcare. By accessing or using this website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About Our Website

This website is operated by Krishna Healthcare (“we”, “us”, “our”).

We provide information about our herbal and wellness products and, where applicable, offer these products for purchase through our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual packaging due to manufacturing, printing, photography, or screen settings.

Product information provided on this website is intended for general informational purposes.

Our herbal and wellness products should not be considered a substitute for professional medical diagnosis, treatment, or advice.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information required for processing and delivery.

After placing an order, you may receive an order confirmation through the contact details provided by you.

We reserve the right to refuse, cancel, or limit an order where there is a reasonable reason to do so, including product availability, pricing errors, suspected fraudulent activity, or incorrect order information.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to the applicable payment and refund procedures.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and cancel affected orders where appropriate.

5. Payments

Payments may be processed through third-party payment service providers such as Razorpay.

By making a payment through the website, you agree to comply with the applicable terms and conditions of the payment service provider.

Krishna Healthcare does not directly collect or store your complete payment credentials such as card PINs, UPI PINs, or banking passwords.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed or communicated at the time of purchase.

Delivery times may vary depending on the delivery location, courier availability, weather conditions, holidays, unforeseen circumstances, or other factors beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

7. Cancellation, Return and Refund

Orders may be cancelled, returned, or refunded only in accordance with our applicable Cancellation, Return & Refund Policy.

Customers should inspect products upon delivery and contact us promptly if the product received is damaged, incorrect, tampered with, or otherwise does not match the order.

Any return or refund request may be subject to verification and the applicable conditions of our return/refund policy.

8. Use of the Website

You agree not to:

• Use the website for any unlawful purpose

• Attempt to gain unauthorized access to the website or its systems

• Introduce malicious software or harmful code

• Interfere with the operation or security of the website

• Use website content for unauthorized commercial purposes

• Provide false or misleading information while placing an order

9. Intellectual Property

All content appearing on this website, including the Krishna Healthcare name and logo, product images, photographs, text, graphics, designs, videos, and other materials, is owned by or licensed to Krishna Healthcare unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use such content without prior written permission.

10. Health & Wellness Disclaimer

Information provided on this website about herbs, ingredients, traditional practices, or wellness is intended for general informational purposes.

Individual results may vary.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted and represented under applicable laws and product approvals.

Customers should follow the product label, usage directions, and applicable precautions.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns regarding the use of a product, consult an appropriately qualified healthcare professional before use.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery services, analytics services, or other external platforms.

We are not responsible for the content, availability, policies, or practices of third-party websites and services.

12. Limitation of Liability

To the extent permitted by applicable law, Krishna Healthcare shall not be responsible for losses arising from circumstances beyond our reasonable control, including website interruptions, technical failures, delivery delays, third-party service failures, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after such changes constitutes acceptance of the updated terms, to the extent permitted by law.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of Krishna Healthcare, subject to applicable law.

15. Contact Us

For questions regarding these Terms & Conditions, orders, products, or other concerns, please contact:

Krishna Healthcare

Address: Krishna Healthcare, village bakarpur, aerocity block E, airport road, mohali. 140306

Email: Krishnahealthcare021@gmail.com

Phone no.: 80544-68568 

By accessing or using this website, you acknowledge that you have read and agree to these Terms & Conditions.